What would you like to contact us about?

Zentralbahn is connected to the SBB lost and found system. When our staff find something, we are obliged to send the item to the central SBB Lost and Found Office immediately. 

Create a loss report 

Our Rail Service is happy to answer any questions about the route network, Zentralbahn products, tickets, reservations, etc. You can reach them by phone at +41 58 668 86 00

We regret that you have had a negative experience with Zentralbahn. Please feel free to get in touch with our customer service.

You can use this contact form or send an e-mail to  kundendienst@zentralbahn.ch. Alternatively, our customer service team will be happy to talk to you on +41 58 668 86 00. You can reach us by post at the following address: zb Zentralbahn AG, Customer Service, Bahnhofplatz 1, 6060 Sarnen 

If you arrive at your destination at least one hour late, you are entitled to compensation. The amount of compensation depends on the fare paid and the length of the delay. You can make  your claim using this web form.

All information on your rights 

Here you will find answers to frequently asked questions.

Frequently asked questions

Contact details.

Rail Service.

Our Rail Service can answer any questions you might have about the route network, Zentralbahn products, tickets, reservations, etc.

+41 58 668 86 00

Customer Service.

Your satisfaction is our top priority. Whether you have praise or criticism, our customer service team will be happy to help you. Contact us so that we can talk about your experience.

+41 58 668 86 00

Go to the contact form 

Media enquiries.

Our media spokesperson Thomas Keiser is happy to provide journalists with information.

+41 58 668 87 06

General questions.

You are welcome to send general enquiries, requests or feedback here. We look forward to hearing from you.

+41 58 668 80 00

Go to the contact form

Let’s chat.

You are also welcome to ask questions in our live chat. Our staff will be happy to help you.