Help and contact.
We are happy to show you the way.
Want to get in touch with us or have some praise, criticism or questions about anything related to Zentralbahn? You can find answers, support and contact options here under Help and contact.
Want to get in touch with us or have some praise, criticism or questions about anything related to Zentralbahn? You can find answers, support and contact options here under Help and contact.
What would you like to contact us about?
Zentralbahn is connected to the SBB lost and found system. When our staff find something, we are obliged to send the item to the central SBB Lost and Found Office immediately.
Our Rail Service is happy to answer any questions about the route network, Zentralbahn products, tickets, reservations, etc. You can reach them by phone at +41 58 668 86 00
We regret that you have had a negative experience with Zentralbahn. Please feel free to get in touch with our customer service.
You can use this contact form or send an e-mail to kundendienst@zentralbahn.ch. Alternatively, our customer service team will be happy to talk to you on +41 58 668 86 00. You can reach us by post at the following address: zb Zentralbahn AG, Customer Service, Bahnhofplatz 1, 6060 Sarnen
If you arrive at your destination at least one hour late, you are entitled to compensation. The amount of compensation depends on the fare paid and the length of the delay. You can make your claim using this web form.
Contact details
Rail Service
Our Rail Service can answer any questions you might have about the route network, Zentralbahn products, tickets, reservations, etc.
Customer Service
Your satisfaction is our top priority. Whether you have praise or criticism, our customer service team will be happy to help you. Contact us so that we can talk about your experience.
Media enquiries
Our media spokesperson Thomas Keiser is happy to provide journalists with information.
General questions
You are welcome to send general enquiries, requests or feedback here. We look forward to hearing from you.
Let’s chat
You are also welcome to ask questions in our live chat. Our staff will be happy to help you. To access the chat, simply click on the red button at the bottom right of the screen.